Returns & Exchanges
We want you to love your skin and your shower, which is why we offer a 60-day money-back guarantee on all Jolie products. If you are not completely satisfied with your purchase, you can return your order for a full refund within the eligibility window.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
Pack Your Items
Securely place your Jolie filtered showerhead and any accessories into the original packaging to ensure safe transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via the portal and affix it to the outside of your package.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing